Messaging
Wootzoo includes a built-in messaging system so providers and staff can communicate with parents directly within the platform, without using personal email or WhatsApp.
Sending a Message
Go to Messages from the main menu. Select a parent from your list and type your message. Messages are delivered in real time and the parent is notified by push notification (if they have the app installed) and email.
Group Messages
Send a message to all parents registered at your setting, or filter by group (e.g. all parents of children in a specific room/slot).
Timeline Posts
Anything you post to the timeline lands on the parent's home screen - the first thing they see when they open the app. There are three ways to post, and the one you choose decides who sees it.
If a post includes a URL, Wootzoo automatically converts it to a clickable link.
Who Sees Your Post
- Post & Tag (your dashboard and Day 2 Day) - add a photo and caption, then tag the children in it. Tagged children means a private post: only those children's parents see it. No tags at all means the post goes to every parent.
- Update from a child's profile - always private to that child's parents only.
- "Post to your Timeline or to a group" (your dashboard) - for setting-wide news. It reaches everyone, or you can narrow it to a group with the tick boxes.
Newsletters
Newsletters work differently to timeline posts. They publish to your setting's public page (wootzoo.com/your-name) under the Newsletter tab, where parents can read them whether or not they are logged in.
They do not appear in the app feed and they do not send a notification. If something is time-sensitive, post it to your timeline as well.
To create one, go to wootzoo.com/provider/blog/new. You only need a title and a slug to publish - everything else is optional, and you can upload a PDF instead of writing content.
Notifications to Parents
In addition to messages, Wootzoo automatically notifies parents when:
- An observation is shared
- A daily report is posted (sleep, meals, nappies)
- An invoice is sent
- An invoice reminder is due
- A new activity is published
Configure which notifications are sent under Settings → Notifications.